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E-PORTAL: Comma In Related Action's Service Label Causes A Security Message, Back Button Failure (Doc ID 2456130.1)

Last updated on FEBRUARY 07, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


On : 8.55 version, Portal Technology

Comma in related action's service label causes a security message, back button failure

Including a comma in a related action's service label causes problems.
1. The related action menu item's name cuts off before the comma.
2. Trying to use the related action gives a security message: "You are not authorized to access this component. (40,20)".
3. After dismissing the security message, the unified header's back button does not work.

This problem does not exist in the related content menu.

The related action's name in the menu displays the Service Label as entered .
The cost history related action displays in a modal window.
The back button opens the Manage Related Content Service component.

The issue can be reproduced at will with the following steps:
1. Navigate to PeopleTools > Portal > Related Content Service > Manage Related Content Service.
2. Search for Basic Add.
3. Click the Search button.
4. Click the Edit button for the Basic Add component.
5. Click the Configure Related Actions tab.
6. Enter the Page of ASSET_GENERAL_01.
7. Ensure the Service Type is Service.
8. Click the Select magnifying glass.
9. Click the AM_COST_HISTORY2 link.
10. Leave the Service Label as-is.
11. Select the Service Target of Modal Window.
12. Click the Configure button.
13. Select the business unit Mapping Type of Key Field.
14. Click the Select magnifying glass.
15. Click the Business Unit link.
16. Select the asset Mapping Type of Key Field.
17. Click the Select magnifying glass.
18. Click the Asset Identification link.
19. Click the Select button.
20. Click the Asset ID link on row 24.
21. Click the OK button.
22. Click the Add a new row button.
23. Repeat steps 6-21.
24. Add a comma to the Service Label, such as "Asset, Cost Hist2".
25. Click the Save button.
26. Click the Basic Add link.
27. If needed, click the Find an Existing Value tab.
28. Business Unit = US001.
29. Asset Identification = 000000000001.
30. Click the Search button.
31. Right-click the Asset ID value and then click Asset Cost Hist2.
32. Verify the cost history opens in a modal window.
33. Click the Close button on the modal window.
34. Right-click the Asset ID value and then click Asset.


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