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Generic Service Error when Saving New Language for Some Students (Doc ID 2461692.1)

Last updated on FEBRUARY 04, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9.0 version, Constituent Data

When attempting to add new language to some students, the following error randomly occurs.

ERROR
-----------------------
Generic Service Error (18137,9) The PeopleCode program executed an Error Statement, which has produced this message.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu > Campus Community > Personal Information > Biographical > Personal Attributes > Languages
2. Add a new language code e.g. HI (Hindi)
3. Click Save -- Generic Service error is returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add new languages to some students.

Environment:
CS 9.0 Bundle # 35
PeopleTools 8.54.28

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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