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E-CA: Unable To Select Upgrade Source Database When Trying To Create The Change Assistant Upgrade Job. (Doc ID 2462190.1)

Last updated on OCTOBER 18, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Change Assistant

ACTUAL BEHAVIOR
---------------

While upgrading application from CS 9.0 on Peopletools 8.56.11 to CS 9.2 Change Assistant is not able select the to the Upgrade Source when trying to create the initial pass change assistant upgrade job.
On the Selecting Upgrade Source Database page , the Upgrade Source database is not listed and cannot be selected.

EXPECTED BEHAVIOR
-----------------------
The Upgrade Source Database should be listed and selectable in Change Assistant.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Change Assistant, select Tools, Options.
2. Select Application Upgrade and click Next.
3. On the Change Package Settings page, select the download directory and apply type and click Next.
4. Try to Select the Upgrade Source Database in the Upgrade Source Database page



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create the upgrade job to upgrade the application

Cause

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In this Document
Symptoms
Cause
Solution
References


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