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Fluid Mode External Candidate Gateway User Sees 2 SignOuts in the Actions List "Hamburger" (Doc ID 2462251.1)

Last updated on DECEMBER 12, 2019

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Other Issue with Candidate Gateway

ACTUAL BEHAVIOR  


Upon direct connection to the External Candidate Gateway with the Public User enabled, there in no NavBar, but under the Actions List a Sign Out item already exists even before SignIn/Register.

After SignIn, there are 2 SignOuts:  the original one and a second one for the Candidate Gateway authentication.

How to remove the initial signout option?

 

EXPECTED BEHAVIOR

External CG should have only a single SignOut when accessed directly.


STEPS

The issue can be reproduced at will with the following steps:
1. Click on the External Careers link in the left hand menu after connecting via PIA
2.  SignIn to the Ext Candidate Gateway using a previous account, or Register for a new account
3.  After authenticating to the Ext CG in a PIA session, there are 2 Sign-outs on the Actions list.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, Applicants are confused.

 

Cause

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In this Document
Symptoms
Cause
Solution


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