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EAR9.2: Workcenter Open New Window Will Trigger This Page is no Longer Available (Doc ID 2463694.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Work Center

Workcenter links that open new window will trigger 'This page is no longer available' page when multiple windows open

ERROR
-----------------------
An error has occurred.
You may attempt to sign in again.
If your attempt fails, please contact your System Administrator.
Please make sure Webserver and Appserver are up. null

This page is no longer available.
 To continue, return to your most recent active page or select one of the navigation icons in the header above.
 


STEPS
-----------------------
Navigate to Enterprise Components, Workcenter/Dashboards, Configure Pagelets
SelectAR Receivable Workcenter
Go to the Links tab
Use the View All link in the Link Groups scroll area to show all 5 rows
In the Items group, check the Open in New Window checkbox for the Pending
Online Groups row.
in the Payments group, select the Open in New Window checkbox for the Regular Deposit row
Save changes and click on the Activate Links Setting button at top of page to publish changes.
Navigate to that workcenter (Accounts Receivable, Receivables WorkCenter).  
Then in the Links section of the workcenter, click on both the `Pending
Online Groups¿ link in the Items section as well as the Regular Deposit link in the Payments section and a new window will open for each.  
Now try to do work in both windows - search for data, load the component, enter data, etc.  You eventually will get weird things happening where the app sever cannot keep track of which window you are currently in and will show content from one of the other windows and/or display an error message that the content of the page is no longer available
Click on Search for Group Entry
Click on Search for Regular Deposit and below window is displayed
Click Again on regular Deposit and Search and finally the deposit list is displayed.
Select Group ID from the Group Entry page
Select Deposit ID from the Regular Deposit
From Regular Deposit the error occurs:
This page is no longer available.
To continue, return to your most recent active page or select one of the navigation icons in the header above.
From Group Entry the error occurs:
An error has occurred.
You may attempt to sign in again.
If your attempt fails, please contact your System Administrator.
Please make sure Webserver and Appserver are up. null

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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