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E-WF: Unable To Send Emails From Any Notify Button Within PIA (Doc ID 2464031.1)

Last updated on DECEMBER 16, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


On : 8.56.04 version, Workflow

When attempting to use any Notifiy in this CS 9.2 Pi 7 environment, the email does not get sent. When the PeopleTools, Workflow, Defaults & Messages, Worklist/Email Message page is used, to send Email to specific user, the email does arrive. With the SMTPTrace=1 on, the following error showed up in the SMTPM_D.log.

The issue can be reproduced at will with the following steps:
1. Navigate to PeopleTools, Workflow, Defaults & Messages, Worklist/Email Message
2. Press the Notify button.
3. Enter Email id, and press ok
4. Observe error in SMTP log.


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