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Total Rewards Administer Statement Process Taking Unusually Long Time and Not Running To Success (Doc ID 2468142.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Compensation

Total Rewards Administer Statement process not completing

ACTUAL BEHAVIOR
---------------
Total Rewards Administer Statement process not completing after almost 24 hours.

EXPECTED BEHAVIOR
-----------------------
Expect total reward statement to generate successfully without any time delay.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Setup HCM> Product Related>Compensation>Total Rewards>Define Reward Item and Define Template
2. Go to Main Menu>Compensation>Total Rewards>Administer Statement
3. Run process
4. INSERT INTO PS_TRW_BN_TMP_LBAL takes time to complete.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to run total rewards statement for employees.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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