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E-Portal: Login via Interaction Hub guest page with content providers randomly logs out. (Doc ID 2468203.1)

Last updated on FEBRUARY 01, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

Environment:
---------------------
 PIH with 8.56.10 and FSCM,CS and HCM 

Issue:
------------
Intermittently when users are attempting to login they will see "An error has occurred" message on the browser and in the appserver logs they see the following messages which indicates that the homepage url is not found.




 

ERROR
-----------------------

An error has Ocuured on the users browser and then below messages in the appserver log files.


PSAPPSRV.20972 (313) [2018-09-24T13:05:18.705 GetCertificate] Q80+Ux/FGDT9vw 7317013161869222913 GUEST_CS (0) SetAuthenticationResult(TRUE) called to change user ID from Y to A
PSAPPSRV.20972 (313) [2018-09-24T13:05:19.015 GetCertificate] Q80+Ux/FGDT9vw 7317013161869222913 GUEST_CS (3) Sign on PeopleCode authentication succeeded for user A@10.135.180.102.
PSAPPSRV.20972 (313) [2018-09-24T13:05:19.027 GetCertificate] Q80+Ux/FGDT9vw 7317013161869222913 GUEST_CS (3) Returning context. ID=1033641, Lang=ENG, UStreamId=130519027_20972.313, Token=PADV1/2018-09-24-09.05.19.968541/1033641/ENG/Um8dsKPb6yyEmiecjNi8sMu5FRY=
PSAPPSRV.20911 (304) [2018-09-24T13:05:19.177 1033641@10.135.180.102 (CHROME 69.0.3497.100; WIN10) HomepageTemplate] Q80+Ux/FGDT9vw 7013177663638262785 1033641 (1) Error in service HomepageT, CREF with URL can not be found: /psc/padv1/EMPLOYEE/EMPL/?tab=FACULTY
PSAPPSRV.20911 (304) [2018-09-24T13:05:19.177 1033641@10.135.180.102 (CHROME 69.0.3497.100; WIN10) HomepageTemplate] Q80+Ux/FGDT9vw 7013177663638262785 1033641 (1) (NET.346): Failed to execute HomepageTemplate request
PSAPPSRV.20911 (304) [2018-09-24T13:05:19.177 1033641@10.135.180.102] Q80+Ux/FGDT9vw 7013177663638262785 1033641 (2) Service HomepageT failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Just attempt to login to PIH via guest page
2. See that intermittently user will see the "An error has Occurred" message



Cause

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In this Document
Symptoms
Cause
Solution
References


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