My Oracle Support Banner

EEX 9.2: Misleading Error Message (15,30) At Cash Advance Page Due To Accounting Date Field Being Left Blank (Doc ID 2468745.1)

Last updated on FEBRUARY 08, 2019

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

If no Expenses Options configuration is properly set up, upon trying to Submit for Approval, or Save for Later a new Cash Advance transaction, the system cannot determine the correct date value to assign to the transaction's Accounting Date, and leaves it blank. As such, it throws an Error Message because it is a required field.

As Accounting Date is not a field that is neither editable, nor displayed, at the Cash Advance entry page, the Error Message only confuses Users further, as no field has been highlighted for correction.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as User ID VP1
    2.- Navigate to: Travel and Expenses > Manage Employee Information > Update Profile
    3.- Open Employee ID KU0021
    4.- Go to the Organizational Data tab
    5.- Modify the GL Business Unit to US006, and save the changes
    6.- Navigate to: Travel and Expenses > Manage Expenses Security > Authorize Expense Users
    7.- Open Employee ID KU0021
    8.- Define User ID VP1 with an Authorization Level of 'Edit & Submit', and save the changes
    9.- Navigate to: PeopleTools > Utilities > Administration > TableSet Control
    10.- Open Set Control Value US006
    11.- For Record Group EX_01 (Expenses Options), define Set ID BUY08, and save the changes
    12.- Navigate to: Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Options
    13.- Search under Set ID BUY08, and confirm that there is no configuration saved for it
    14.- Navigate to: Employee Self-Service > Travel and Expense Center > Cash Advances > Create/Modify
    15.- Define Employee ID KU0021, and click on ADD button
    16.- Define all needed fields to create a new Cash Advance transaction
    17.- Try to Submit for Approval, or Save for Later this transaction
    18.- The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

    " Highlighted fields are required. (15,30)
      Enter data into the highlighted fields. "

ACTUAL RESULTS:

The Error Message being received is misleading, and provides no information whatsoever on what could be the cause of the problem, and how to resolve it. The Cash Advance transaction cannot be saved nor submitted, and User risks of loosing all data entry tasks performed.

EXPECTED BEHAVIOR:

The system should be triggering a more precise Error Message, offering more information as to what is the cause of the problem that prevents the Cash Advance from being Saved/Submitted, and mention that Accounting Date cannot be determined under the current configuration.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.