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AAWS Fails When the Search Match Process Finds a Duplicate Applicant (Doc ID 2470501.1)

Last updated on APRIL 22, 2019

Applies to:

PeopleSoft Enterprise CS Recruiting and Admissions - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Integrations & Interfaces


Customer recently upgraded to CS 9.2 Image #10 (Tools 8.55.24). After doing so AAWS receives the error listed below when the Search Match process finds a similar record (SSN/Birthdate).
 

ERROR
-----------------------
 Error during Application submit, Contact the Administrator (0,0)
 Fetching array element 2: index is not in range 1 to 1. (180,252) IOAWS_UI.BASE.ApplicationUI.OnExecute Name:SubmitApp PCPC:21976 Statement:285
Called from:IOAWS_APPLCATN.GBL.IOAWS_WRK.SUBMIT_BTN.FieldChange Statement:84

HCR_SM_SEARCH.log

Begin
First operand of . is NULL, so cannot access member SM_TYPE. (180,236) DERIVED_HCR_SM.SM_SEARCH_BTN.FieldFormula Name:PersonAutoSMResult PCPC:179848 Statement:2726
Called from:SCC_EXTERNAL_SM.CORE.RESULTS.AutoResultsBuilder.OnExecute Name:GetSearchMatchResults Statement:44
Called from:SCC_EXTERNAL_SM.CORE.RESULTS.AutoResultsBuilder.OnExecute Name:Populate Statement:6
Called from:SCC_EXTERNAL_SM.BatchSearchMatchManager.OnExecute Name:BuildResults Statement:84
Called from:SCC_EXTERNAL_SM.BatchSearchMatchManager.OnExecute Name:ProcessResults Statement:57
End



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Setup AAWS and Search/Match. the least order of search rule in Search parameter should have SSN and Birthdate
1. Submit an application from AAWS (Customer's Online Interface).
2. Notice that the ID gets Created/Updated status in Constituent Staging.
3. Now create application having SSN and Birthdate as same as that of in the earlier application(Step 1)
4. Notice the error pops up after clicking on Submit Application
 Error during Application submit, Contact the Administrator (0,0)
5. Go to Constituent Staging. The Constituent Status for this new application has LOADED status.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process the duplicate applications

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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