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Instructors Names are Not Appearing in Fluid Shopping Cart (Doc ID 2471544.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Student Records Self Service

In the new fluid shopping cart, instructor names are coming back as 'Staff' as the PeopleCode is not finding an instructor attached to the class.

It appears this bug exists if the student is trying to enroll in classes from a different academic career. For instance, the student is term activated in the Non Degree career. The classes in the shopping cart are all part of the Graduate career. Usually when we select against the PS_CLASS_TBL, we do not join the acad_career in the bind as students can enroll in classes from different careers. The bind would either be on the keys against the class table, or via institution + strm + class number. The PeopleCode from the trace looks to be binding on acad_career which I don't believe is correct

The instructor name should appear in fluid shopping cart for different career class as well.

The issue can be reproduced at will with the following steps:
1. Add a different academic career class to the shopping cart.
2. Go to Student Homepage – Manage Classes – Shopping Cart
3. Notice the instructor name is displayed as 'Staff' for the class placed in shopping cart in step 1.

The issue has the following business impact:
Self Service issue




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