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Administrator Comments Are Not Getting Saved In GSS Transactions (Doc ID 2476641.1)

Last updated on SEPTEMBER 26, 2019

Applies to:

PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The GSS Terminate Employee page is not saving the administrator comments.

Steps :
1.Login as an Administrator and Navigate to Main Menu ~ Setup HCM ~ Common Definitions ~ Self Service ~ Workflow Configurations
2.Uncheck Approvals for HR_TERMINATE
3.Navigate to Main Menu ~ Manager Self Service ~ Job and Personal Information ~ Terminate Employee
4.Select any Employee
5.Select some reason and click next.
6.Enter some comments and Click Submit
7.Navigate to Main Menu ~ Workforce Administration ~ Self Service transactions ~ Guided Self Service requests
8.Search for the requested transaction.
9.Enter some comments in the Comment Box and Proceed with 'Save'
10.Note that the Administrator Comments are not displayed

Cause

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In this Document
Symptoms
Cause
Solution
References


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