My Oracle Support Banner

E-DPK: Installing PeopleSoft CS 9.2 PUM Image 10 On Windows 2012 R2 OCI VM Failing (Doc ID 2481173.1)

Last updated on DECEMBER 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Cloud - Oracle Cloud

When doing Fresh install of CS 9.2 PUM Image 10, using Native OS DPK installer for Windows 2012 R2 VM provisioned on OCI the install fails with error

ERROR
-----------------------
2018-10-18 14:16:50 +0000 Puppet (err): Oracle listener starting failed: Oracle listener starting failed: Execution of 'c:/psft/db/oracle-server/12.1.0.2/bin/lsnrctl start psft_listener' returned 1: LSNRCTL for 64-bit Windows: Version 12.1.0.2.0 - Production on 18-OCT-2018 14:16:45

Error listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=instance-xxxxxx.oraclevcn.com)(PORT=1521)))
TNS-12545: Connect failed because target host or object does not exist
TNS-12560: TNS:protocol adapter error
 TNS-00515: Connect failed because target host or object does not exist
  64-bit Windows Error: 1001: Unknown error

Listener failed to start. See the error message(s) above...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run psft-dpk-setup.bat to install CS 9.2 PUM Image 10
2. Observe error

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.