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E-PPR: User Session Crashes When Selecting Manager Self Service Direct Reports Link From My Team Tile (Doc ID 2482171.1)

Last updated on JULY 06, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Manager Dashboard/Talent Summary

MSS manager getting kicked out of MSS in PeopleSoft 9.2 when using My Team Link.

ERROR
-----------------------
"Your PeopleSoft connection has expired.
For increased security on this site, connections are expired after 20 minutes of inactivity.
Your PeopleSoft session has expired. Close all browser windows before logging in again. If this is your only active PeopleSoft session, click the Sign In link to sign in again."


The issue can be reproduced at will with the following steps:

1.Login to PeopleSoft with the MSS Manager profile.
2.Select "Manager Self Service"
3.Select My Team Tile
4.Click on the 'Directs / Total' link for any of the available employees who has direct reports.


Issue could only be replicated in-house on Linux environments.

It takes a number of clicks/navigation, back and forth, on the employees or on the breadcrumbs, in direct reports to reproduce the issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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