My Oracle Support Banner

HTML Tags In Outbound Notification Subject With “<No Subject>” When Email Template Is Applied (Doc ID 2482229.1)

Last updated on APRIL 03, 2019

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Correspondence Management

ISSUE
---------------
HTML tags in Outbound Notification Subject with “” when email template is applied


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Reply to an email with subject
2) Clear the subject. (Remove “Re:”) and choose an email template that will display the {{Case Summary}} in the Email Subject
 
 
Email Template setup: Email Subject = SP Case Reference No. {{Case ID}} : {{Case Summary}}
 
The “<>” is not displayed correctly. The <No Subject> is displayed instead of . Please see the attached document (HTML tags in Outbound Notification Subject with No Subject when email template is applied.docx) for screenshots.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.