Issue With HCM Self Service Personal Information Summary Page Change of Address Does Not Save (Doc ID 2483498.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

Issue with HCM Self Service Personal Information Summary page.  

International employee, Non US Based Employees sign into the Application in Classic Mode using Self Service to Change the Number in their Address. 
The employee only changes the Number not the Street Name or any other Information on the Address. 
The change is shown as Saved, however when Viewing the Address Information again it doesn't appear to have Saved the Change.

Currently issue has been reported for SPAIN employees.

Steps to replicate the issue:
1. Classic Menu Navigate to Self Service
2. Created a Spanish Employee
3. Personal Information > Personal Information Summary
4. Select Change Home/Mailing Address
6. Use the Edit Pencil
7. Change the Number from 23 to 53
8. Click on Save
9. Looking at the Personal Information Summary note the change to the Number from 23 to 53 did not save.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.