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Requisition has been Approved but Still Remains in Worklist (Doc ID 2484299.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue: Requisition has been approved but still remains in worklist

Steps to reproduce the Issue:
Setup Workflow Line Level with two Paths in a stage 
1) Path1 based on category CYCLING 
2) Path 2 based on category HARDWARE 
3) Workflow should route as below 
Line#1 Step1 (No Approver) -> Step2 (Approver B ) 
Line#2 Step1 (Approver A ) --> Step2 (Approver B )-->Step3 (Approver C) 

4) Setup Userlist based on Roles for the test 
5) Enable Push Notifcation for Process ID Requisition at Transaction 
Registry/ Transaction Configuration 
6) Submit an eProcurement Requisition to Route for Approval as per#3 
7) Log in as Approver A and Approve, Action Item is removed after approval 
8) Log in as Approver B and Approve, Action Item is removed from Approval 
9) Log in as Approver C and approve, Requisition is approved completely 
Action Item is not removed from Approver C Notification.

Cause

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In this Document
Symptoms
Cause
Solution
References


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