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EAR 9.2 - High Past Due Amount & High Balance Amount Shows Sum Of History Amount Instead Of Max History Amount On Collections Workbench (Doc ID 2484605.1)

Last updated on DECEMBER 20, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

When attempting to view high past amount in the collections workbench,
the following error occurs.

ERROR
-----------------------
On the Aging tab on the Collections Workbench, there is a High Past Due Amount and High Balance. These amounts are incorrect if there are multiple High Past Due rows in the CUST_HISTORY table.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Accounts Receivable > Customer Accounts > Customer Information > Accounts Overview
2. Find out the High Balance YTD amount
3. Now go to Collections workbench and Aging tab
4. Check the High Balance Amount, if there are multiple entries in the past, you will notice High balance amount is coming as wrong amount.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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