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Error: Unable to get property 'getItem' of undefined or null reference (Doc ID 2485863.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

When attempting to Login to PUM PIA page using IE browser, the following error occurs.

ERROR
-------------
Message from Webpage - custom javascript error TypeError: Unable to get property 'getItem' of undefined or null reference

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to PIA page
2. After login, get the error.

Cause

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In this Document
Symptoms
Cause
Solution


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