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Approval Button Missing When Approver Is On Two Stages (Doc ID 2488746.1)

Last updated on FEBRUARY 07, 2019

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
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Requisition approvals, if the workflow has the same approver appearing again, approver is able to see requisition again for approval but unable to see Approve/Deny buttons through worklist


Business Impact:
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Because of the approver not being able to approve the requisition, the requisition cannot be sourced into a PO and dispatched to a supplier.

Steps:
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PO Approval not visible on Approval Fluid UI window
1) Create PO , Submit for Approval
2) PO is routed to Supervisor ( Level 1 )  Consider "Mr A"
3) Since Level 1 Supervisor does not approves PO within specified time period,it gets advanced to Next Level , bast of Approval settings
4) Hence Level 1 Approver is Skipped and PO is routed to Level 2
5) Earlier Level 1 Approver is also approver at Level 2, hence PO is again routed to him for approval ,and can be accessed from PO Approval Page, however this Approval is not visible on Fluid UI Approval Page on for this Approver who was present at Level 1 also.

This happens across all documents i.e., requisitions,purchase
orders,vouchers,expenses

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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