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E-PUM: FSCM Image 30 Fail to Test Access ID/Password: Database Connection (Doc ID 2488760.1)

Last updated on MARCH 12, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

On : 8.57 version, PeopleSoft Update Manager
FSCM PUM Image 30 - cannot connect via SYSADM.
Deployed Image 30 Virtual Machine on a Linux server and cannot connect via SYSADM to the database or connect via Change Assistant to set up the Source DB.


ERROR
-----------------------

sqlplus
release
copyright
Enter user-name: sysadm@ep92p018
Enter password:
ERROR:
ORA-012512: TNS:listener does not currently know of service requested in connect
descriptor

and

Change Assistant
Red ! Octagon
Fail to test Access ID/Password: Database connection error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon to Sqlplus and attempt to connect using sysadm
2. Observe error


Cause

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In this Document
Symptoms
Cause
Solution
References


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