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Packaging Awards Less Than Full Cost of Attendance (COA), but Need Summary Shows as if Awarded to Full COA (Doc ID 2491485.1)

Last updated on JANUARY 30, 2019

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : Campus Solutions 9 or 9.2

ACTUAL BEHAVIOR
---------------
When packaging a student, they were assigned less total aid than expected. Need summary seems to indicate unmet coa has been fully met, but actual aid awarded is short.

EXPECTED BEHAVIOR
-----------------------
Student should have been packaged completely up to COA, and need summary needs to reflect what was actually awarded.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to assign awards to students
2. Enter packaging plan
3. Retrieve

WHAT IS WORKING
--------------------------
The issue does not occur in most cases - perhaps affects a couple students. The issue only occurs with Auto or Mass Packaging, not manual awarding.



Cause

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In this Document
Symptoms
Cause
Solution
References


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