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ELM 9.2: Mass Enrollment Process Mass Enrollment (AE LM_MASS_ENRL) Process is Not Enrolling Learners in the Learner Group and Process Remains in run status 'Processing' (Doc ID 2491900.1)

Last updated on OCTOBER 29, 2020

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ELM Mass Enrollment (AE LM_MASS_ENRL) Process is not enrolling Learners that are in the Learner Group and process remains in run status 'Processing', and then, changes to run status 'Cancelled'.
 
Steps to Replicate Issue:
1. Log in as an Administrator
2. Navigate to Main Menu >Enterprise Learning > Learner Tasks > Enroll Learners.
3. {click search and find a Requester}
4. {click on Search button to find Activity}  
5. {click} on Enroll button for any activity.
6. In the Learn Search Details section, {enter the specific Learner Group} and {click}
7. On the Group Enrollment Warning page, {click}  Schedule Mass Enrollment button
8. On Payment Details, {enter} Request name  and {click} Continue button
9. On Payment Details, review the payment information and {click} Submit Enrollment button.
10. Then, navigate to Main Menu >Enterprise Learning > Mass Enrollments > Process Mass Enrollment

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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