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The Answer Order For The First Listed Prescreening Question Isn't Respecting The Answer Order Config (Doc ID 2492040.1)

Last updated on SEPTEMBER 26, 2019

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms



Issue
---------------
The answer order for the first listed Pre-screening question isn't respecting the answer order config

During the job application process on the Careers site, the answer order for the first listed question on the Pre-qualify page does not retain the answer order that's specified in the Question Definition configuration. This tends to happen when the applicant does not complete the Pre-qualify questions, saves the record and then returns to finalize.


The system does not seem to change the selected answer however.


For example, a question is set up with Yes and No answers with the Answer Order configuration set so that "Yes" is 1 and "No" is 2. The expectation is that the answers would appear as follows:

Are you 18 years or older?
Yes
No

The applicant does not complete the Prequalify section, saves the application and exits. The applicant goes back in to access the application to complete the remaining Prequalify. Upon landing on the page, the first questions will now show "No" listed first, followed by "Yes".

Are you 18 years or older?
No
Yes


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to careers and apply for any job opening.
.2.Answer the questionnaire
3. Return back to the questionnaire
4.Answer order is not maintained.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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