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Error 'Cannot find entity id child of (NOCHILDREN)' on APT Request After Bundle 48/PI 8 Due to Program Enrollment Entity Sync Corrupting AIR Course Entity (Doc ID 2493278.1)

Last updated on MAY 01, 2019

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Student Records Activity Management

If a Child Academic Item is deselected on the Academic Item Type set up, when PE Sync process is run after the change, it is inserting an orphan row into the Entity Registry. This causes the following error to occur on the APT Request process:

ERROR
-----------------------

Cannot find entity id  child of (NOCHILDREN) (0,0) SCC_COMMON.ENTITY.EntityRegFactory.OnExecute  Nam e:createEntity  PCPC:1144  Statement:21 Called from:SCC_COMMON.ENTITY.EntityRegFactory.OnExecute Name:createEntityWithoutChildren  Statemen t:5 Called from:SCC_COMMON.ENTITY.EntityRegCache.OnExecute  Name:getEntityNoChildren  Statement:491 Called from:SSR_AIR.ENTITY.AIREntityCE.OnExecute  Name:fillNow  Statement:54 Called from:SCC_COMMON.ENTITY.ChildEntity.OnExecute  Name:childEntities  Statement:738 Cal

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to Set Up SACR - Product Related - Student Records - Program Enrollment - Academic Item Types > Course
  2. Uncheck "Child Academic Items" checkbox. Say yes to warning message and save
  3. Go to Set Up SACR - Product Related - Student Records - Program Enrollment and click on Sync Entities
  4. Once PE Sync is done. Check AIR Course Entity (Set Up SACR - System Administration - Entity - Entity Registry)
    AIR Student Milestone Child entity has been removed leaving an orphan blank row for Order nbr 50
  5. Verify that self service is not working
  6. Verify that APT Request is not working
        Showing"Cannot find entity id  child of (NOCHILDREN) (0,0) " error
  7. Navigate back to Academic Item Types > Course
  8. Check Child Academic Items checkbox
  9. Navigate to item type matrix and sync Entities and also check if COURSE has child items
  10. Check Air Course Entity. AIR Student Milestone has been added as Children entity for COURSE but the orphan blank row still exists
  11. Try running the APT Request process. It will go to No Success with error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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