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E-AWE: Viewing Comment History After Edit, Hold, Edit Results in Being Kicked Out Of PIA, And Classic View Rather Than Fluid, In < 19 PUM Releases (Doc ID 2494435.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
PeopleSoft Enterprise FIN Payables - Version 9.2 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Approval Framework Workflow FSCM 9.2 pi 17 Voucher Approval Comment History. (Could also occur in HCM)


User can access voucher comments in Approval History, but gets thrown to classic menu when attempting to view additional comment history - Occurring after Edit of Transaction, then put on Hold followed by another Edit, the User gets kicked out of the application entirely.

Expectation is to see a new tab opened (modal window) to view previous status of the transaction

The issue can be reproduced at will with the following steps:

1. Submit a multiple step Transaction.
2. Edit the Transaction.
3. Put the Transaction on Hold.
4. View History of comments.
5. Edit the Transaction again.
6. Release the Hold.
7. Attempt to View History of Comments.



Cause

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In this Document
Symptoms
Cause
Solution
References


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