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Employee Self Service Address Change Save Process Is Slow (Doc ID 2494821.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

Employee self service address change save process is slow

ACTUAL BEHAVIOR
---------------
The Employee self service address change save process is slow during the load test, user noticed that a SQL update happens multiple times.
The SQL is UPDATE PS_HR_ADDR_CHG_DAT SET UPD_DTTM=:1 WHERE EMPLID=:2 AND ADDRESS_TYPE=:3 AND ACTION_DT_SS=:4 AND EFFSEQ=:5
This could cause a contention.

EXPECTED BEHAVIOR
-----------------------
Expect EE Self service address change save process to happen normally without any contention.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login go to Employee self service-Personal Details-Change address
2. Save the transaction.
3. Saving the address change is slow.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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