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In Applicant Actions, Send Correspondence Is Not Assigning Variables Correctly When Generic Correspondence Notification Template: HRS_SEND_CRSP_GEN_EML Is Used (Doc ID 2495423.1)

Last updated on NOVEMBER 08, 2019

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approvals/Workflow

In Applicant Actions, Send Correspondence Is Not Assigning Variables Correctly When Generic Correspondence Notification Template: HRS_SEND_CRSP_GEN_EML Is Used


ACTUAL BEHAVIOR
---------------------------
Generic Correspondence notification template: HRS_SEND_CRSP_GEN_EML is not assigning variables when send correspondence is used by recruiter.

EXPECTED BEHAVIOR
--------------------------------
Expect Application action>Send Correspondence to generate email by assigning variables in email template.

STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Go to Recruiting> Search Job Openings Then click search
2. then click on hyper link Administrator, Application IT Support 1425
3. Then for applicant Lisa Kelly click on hyper link drop down "Other Action" , then "Applicant Actions" Drop down list pick "Send Correspondence"
4. Enter your email id in CC, enter something in subject line,Then enter something in Message.
5. Click Preview
6. Preview screen pops-up but entered information did not replace tokens %1,%2, %3 and %4

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, emails are not generated correctly from recruiting.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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