My Oracle Support Banner

ETL9.2 - Reported Time Audit page times out when user has grid personalizations (Doc ID 2495425.1)

Last updated on AUGUST 25, 2019

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Technical

ACTUAL BEHAVIOR
---------------
Users with grid personalizations are not able to get results from the Reported Time Audit page, even if the expected data set is very small. When they click the 'Get Rows' button, the page times out.

EXPECTED BEHAVIOR
-----------------------
Results returned in consistent manner for all users.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu > Time and Labor > View Time> Reported Time Audit
2. Enter date range and add some grid personalizations (such as sorting on the Date and Punch Type columns)
3. Click "Get Rows" button

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.