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E-FLUID: User Cannot Reorder Homepage Using "Personalize Homepage" (Doc ID 2495752.1)

Last updated on MARCH 02, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When the user wants to personalize their homepage order, it does not allow them to if the sequence number is the same.

EXPECTED BEHAVIOR
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The user should be able to personalize their homepage order regardless of the sequence number

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as the administrator and navigate to PeopleTools -> Portal -> Structure and Content -> Fluid Structure Content -> Fluid Homepages
2. Ensure that all the homepages in the list are set to the same Sequence Number
3. Log in as the user
4. Try to personalize the order when clicking on the Actions List icon and "Personalize Homepage"
5. It will not allow the order to change even if the user drags and drops it

BUSINESS IMPACT
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The issue has the following business impact:
This is an inconvenience to the user because they do not understand why they cannot drag/drop their homepages. Some homepages will move based on their sequence number, and this causes a lot of confusion

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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