My Oracle Support Banner

EAM: Warranty Template Information Duplicating (Doc ID 2496993.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise FIN Asset Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------
When we attempt to add a warranty to an asset via "apply warranties from template" numerous sequences are added instead of 1 based on the number of item ID's that are tied to the template.


EXPECTED BEHAVIOR
-----------------------
The expectation is that only 1 Warranty sequence will be added to the asset.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an asset.
2. Find a Warranty Template with multiple sets of asset criteria.
3. Add the Warranty to the asset.

Replication Steps attached.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.