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Error "The system cannot find the file specified" encountered after SCC_COMMGEN was run (Doc ID 2497320.1)

Last updated on FEBRUARY 04, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, 3Cs

1st Record In Communication Generation Process Fails With Error - Remaining Records Succsesful I developed a new Context, Category and Letter that are supposed to be generated via the Communication Generation process.
When I manually add the letter to someone, and then run CommGen, I get an error.
If I manually add the letter to two different people, the 1st will fail with that message, and the 2nd will generate as expected. This is reproducible on two different servers, and regardless of the number or combination of people being picked up by the CommGen process.

ERROR
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During calling method PTPDFMerger.mergePDFs, the XDO engine throws an exception: E:\psoft\855\cs\csp stg\appserv\prcs\CSPSTG\files\SCC_COMMGEN_3645111\TempCommunications\11064804_1_1\1\1\SF_S05_LTR.pdf (The system cannot find the file specified). (235,3101) (0,0)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manually add a letter to an EMPLID
2. Run the SCC_COMMGEN process for this particular EMPLID

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully run the Communication process.

Changes

This issue is was caused due to multiple format types enabled in the Runtime Output Format Options page.
 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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