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E-FLUID:When Accessing W4 Data On IOS, Get Timeout Error Immediately (Doc ID 2498585.1)

Last updated on FEBRUARY 07, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Portal Technology

When accessing W4 data on iPhones, get timeout error immediately

Users are getting the 'Error in opening/sending request, function loadXMLDoc: - Error: TimeoutError: The operation timed out.' error when navigating to the Approve Reported Time page on iPhone using Safari browser.

 Navigation: Manager Self Service > my pay > W-4 Tax Information
once we close the window with the error message, the user doesn't get the error message anymore unless the user clears browser cache.



ERROR
-----------------------

 'Error in opening/sending request, function loadXMLDoc: - Error: TimeoutError: The operation timed out.' error when navigating to the Approve Reported Time page on iPhone using Safari browser.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Manager Self Service > my pay > W-4 Tax Information

BUSINESS IMPACT
-----------------------
No impact.

Cause

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In this Document
Symptoms
Cause
Solution
References


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