Org Chart Viewer Classic Page Shows Less Direct Reports Than The Direct Report Count For FOR Matrix Team (Doc ID 2498659.1)

Last updated on APRIL 30, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Org Chart Viewer Classic page shows less direct reports for Matrix Team than the direct report count.

A matrix team of 218 members was created using Group Build. When the user performs the following steps a classic page is displays that shows a Direct Reports Count of 248 for the team but at the top of the page it shows 1-126 of 126.

If it is decided that the fluid company directory page could be used ,is there a way to Export the information on the fluid page to Excel


EXPECTED BEHAVIOR
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Org Chart Viewer Classic page should display all direct reports for Matrix Team.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set Up HCM > Common Definitions > Group Build > Group Build Records and Fields > Group Build Records and Fields > Group Build Records and Fields , Verify the records and fields you want to use are available. I used JOB and it was available
2. Set Up HCM > Common Definitions > Group Build > Group Criteria > Group Criteria > created a new Group Criteria.
3. Set Up HCM > Common Definitions > Group Build > Group Build - Group Definition > created a new Group Definition and verified count result is greater than 126
4. Set Up HCM > Common Definitions > Group Build > Security by Group > Security by Group > Added Security to the Group definition
5. Set Up HCM > Common Definitions > Org Chart Viewer > Matrix Teams > Matrix Team > created a new matrix team
6. Logged in with manager > Fluid Home > Company Directory > Other Teams > Matrix Team displaying 218
7. Navigator > Classic Home -> click on My Profile under the Company Directory group.-> click on the Matrix Team created > Displays 1-126 employees instead of 218

Cause

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