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User Get Error When Access Worklist - First operand of . is NULL, so cannot access member Len. (180,236) RB_WF_WORKLIST.MyWorklist.OnExecute Name:DirectReportDelegatedWorklistItems (Doc ID 2499047.1)

Last updated on DECEMBER 19, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Generic (Platform Independent)

Symptoms

SCENARIO 1

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User not able to access Worklist if she was supervisor before but not now

User had direct reports before. Now she is not supervisor. She is not able to access worklist in PeopleSoft CRM. It is throwing peoplecode error from oracle delivered code.

ERROR
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First operand of . is NULL, so cannot access member Len. (180,236) RB_WF_WORKLIST.MyWorklist.OnExecute Name:DirectReportDelegatedWorklistItems PCPC:260744 Statement:3311


STEPS
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The issue can be reproduced at will with the following steps:
1. Take an employee who is supervisor.
2. Terminate all his direct reports
3. Revoke supervisor role and assign the user to a new supervisor.
4. Try to access the worklist in PeopleSoft CRM .
5. It will throw an peoplecode error

SCENARIO 2
-----------------

When a helpdesk manager checks "Delegates" link first on the "My Worklist" page, and the delegate is not a "direct report", then the following error occurs when the "Direct Reports" link is selected second.

ERROR
-----------------------

Fetching array element 0 index is not in range 1 to 3 (180,252)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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