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E-PORTAL: Users are redirected to default Portal from Custom Portal (Doc ID 2499805.1)

Last updated on NOVEMBER 29, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On :  8.55 version, PIA Core Technology

ISSUE STATEMENT
====================
Classic HCM pages via IH doesn't load if they are accessed using Mobile. It works with Desktop
This is an not issue with Fluid pages.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to IH
2. On the homepage, click on the benefits Tile (for example)
3. select benefit enrollment/any of the classic pages.

This can also be reproduce from a desktop chrome browser set to inspect for mobile devices
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the classic pages on mobile devices

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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