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ELM 9.2 - Launching ELearning (SCORM) Content Multiple Times Creates Multiple Enrollment Records (Doc ID 2501764.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
launching eLearning (SCORM) content multiple times creates multiple enrollment records

We have defined an eLearning course and class driven through SCORM content. In Fluid mode, when a student completes the course and progress tracking is 100%, if the student is to revisit the Course detail page, the Enroll button becomes visible again and unlike the classic page which re-labels the 'launch' button to Re-Launch', the fluid version launches and in the process creates a new enrollment record. See attached screen shots for course setup and replication steps

EXPECTED BEHAVIOR
-----------------------
eLearning content should only generate one enrollment record; Enroll button should not appear once learner is enrolled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enroll in eLearning class
2. Launch the class
3. Navigate to class in Fluid mode and note Enroll is still available

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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