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PERSON_BASIC_SYNC from HCM to Financials sends blank xml for POIs (Doc ID 2507411.1)

Last updated on JANUARY 10, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On PeopleSoft HCM 9.2 : Integration Broker/Messaging

ACTUAL BEHAVIOR
---------------
When a new POI is added, the PERSON_BASIC_SYNC message that gets sent to Financials is showing as blank XML.

The messages sent to other systems, such as CS, are populated correctly.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Workforce Administration > Personal Information > Add a Person,   and add a new POI
2. Navigate to PeopleTools > Integration Broker > Service Operations Monitor > Monitoring > Asynchronous Services
3. Note the message is sent to FSCM and both sides end with "Done"
4. Open the XML message and note empty data is sent

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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