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3C Engine Event Setup to Insert Comments Not Including Comments In Trigger Result (Doc ID 2509533.1)

Last updated on NOVEMBER 14, 2019

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, 3Cs

ACTUAL BEHAVIOR
---------------
3C Engine Event setup to insert Comments does NOT include or pickup comments in 3C Engine Trigger Results' Comments box after running 3C Engine.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as PS
2. Add the following to Comment Category Table under SetUp SACR > Common Definitions > Comments > Comment Category Table

DEFINITIONS taken from PeopleBooks
Comments
Enter the default comment to use when this comment category is assigned to an
individual.

Changes Allowed
Indicate whether users should be permitted to change the default comment
associated with this comment category. The default value is Yes. You can
override this value.

Append: Users can add to the default comment, but cannot change or edit it.
No: Users cannot change, edit, or add to the default comment.

3. Go to Comment 3C Groups and assign the new comment category to the 3C
groups of FINA and UGRD.

4. Create an Event by navigating to Campus Community > 3C Engine > Set Up 3C
Engine > Event Definition

5. Add the above Event Id to Event 3C Group

6. Setup the 3C Engine Trigger Results

Some Definitions taken from PeopleBooks:
--
Print Comment Select this check box to include the comments in the Letter
Generation data extract process.

Comments The system displays the comments from the Event Definition detail
page. You can change the comments and add enter additional comments.

Process Name The 3C Engine does not use this field. You can use this field
to process the ID using a different process, for example Manual or Legacy
process.

7. Run 3C Engine

8. Check Person Comment Entry

Comments in the 3C Engine Trigger Results not seen in the Check Person
Comment Entry page.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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