My Oracle Support Banner

E-WF: SMTP SendMail Failed (server :0). Cannot Send Email To <email> When Using Content Reference from HR to Student Admin, and Updating the Home and Mailing Address (Doc ID 2509680.1)

Last updated on JANUARY 24, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


On: PeopleTools 8.56x

When a PIA (PeopleSoft Internet Architecture) user updates his home and mailing address in the HR instance, Sendmail uses the information in the content reference to send an email from the HR instance to the Student Administration (SA) instance, but the following error is seen when doing so.


SMTP sendMail failed (server :0). Cannot send email to <email>. (80,2)


On the other hand, Sendmail works successfully when sending emails via process scheduler, and the Notify button in process monitor.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.