E-PORTAL: Duplicate LB persistence cookie seen and Users Getting Kicked Off When Trying To Access content pages From Interaction Hub (Doc ID 2510159.1)

Last updated on DECEMBER 11, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.
Customer Configured PIH 9.1 with CS 9.2 with Unified navigation and deployed under Load balancer . Load balancer is configured with cookie persistence. The load balancer cookie is also set with the correct cookie domain.
However we still see persistence issues as the LB cookie is not returned to the LB from the client, which in turn issues new LB cookie.

Symptoms

We see duplicate LB cookies and session persistence is not maintained. In this situation end users see intermittent logouts.

Cause

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In this Document

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E-PORTAL: Duplicate LB persistence cookie seen and Users Getting Kicked Off When Trying To Access content pages From Interaction Hub (Doc ID 2510159.1)

Applies to:

Symptoms

Cause

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