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E-AWE: The NEM Process Is Sending Multiple Notifications And Not Routing As Expected. (Doc ID 2512688.1)

Last updated on FEBRUARY 28, 2019

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : HCM 9.2 version, Absence Approval Framework (AWE) with Notification and Escalation (NEM) processing

ACTUAL BEHAVIOR
---------------
Issues with the NEM process. for Absence

There are issues with redundant notifications and the escalations not being properly assigned.

EXPECTED BEHAVIOR
-----------------------
Expectation is as follows;

Approver gets initial Approval Email
Approver gets reminder email same content
Approver gets final email
Approver Supervisor is assigned Approval.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Timeout set to
Timeout
  hrs UserList
Notify 2 AbsenceSupervisorTimeout
Notify 4 AbsenceSupervisorTimeout
Reassign 6 AbsenceEscalation

2. On Escalate Event set to

Approver Awaiting approval
Dynamic AbsenceSupervisorTimeout Reminder Email

3. On Reassign set to

Dynamic ApproverEscalation


Cause

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In this Document
Symptoms
Cause
Solution
References


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