E-AWE: The NEM Process Is Sending Multiple Notifications And Not Routing As Expected.
(Doc ID 2512688.1)
Last updated on APRIL 30, 2019
Applies to:PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.
On : HCM 9.2 version, Absence Approval Framework (AWE) with Notification and Escalation (NEM) processing
Issues with the NEM process. For Absence, there are issues with redundant notifications, and escalations not being properly assigned.
Expectation is as follows;
Approver gets initial Approval Email
Approver gets reminder email same content
Approver gets final email
Approver Supervisor is assigned Approval.
The issue can be reproduced at will with the following steps:
1. Timeout set to
Notify 2 AbsenceSupervisorTimeout
Notify 4 AbsenceSupervisorTimeout
Reassign 6 AbsenceEscalation
2. On Escalate Event set to
Approver Awaiting approval
Dynamic AbsenceSupervisorTimeout Reminder Email
3. On Reassign set to
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