My Oracle Support Banner

EPY: Cannot View W-2 Forms Consistently (Doc ID 2512709.1)

Last updated on MARCH 08, 2019

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Data Collected from Initial Description
================================
Environment
------------------
PeopleSoft Enterprise HCM 9.2 PUM Image 26
PeopleTools 8.55 to 8.56.07


ACTUAL BEHAVIOR
--------------------------
Can only view W-2 forms when one application server is up and running, the other application server cannot view the forms.

EXPECTED BEHAVIOR
--------------------------------

Expect to be able to see the W-2 forms on either of the application servers

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run W-2 on Application Server 1
2. Can view W-2 PDF files on this server
3. Try to view the W-2 files when only Application Server 2 is up
4. Receive error :
Unable to generate PDF output. (2002,580)
The system failed to generate the PDF output. Ensure that the SML data file is in the file attachment table and in the right format.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.