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PROFILE Explanation Text For Non-Custodial Parent Is Stored In Custodial Parent Field (Doc ID 2513055.1)

Last updated on NOVEMBER 14, 2019

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

HHB Profile load will overwrite the Explanation Text that was previously loaded via the HHA Profile load.

ACTUAL BEHAVIOR
---------------
PROFILE explanation text for a Non-Custodial Parent is being stored in the custodial parent Explanation field

The explanation text from the HHB file, PS_INST_PARENT_N.sfa_pf_expln_txt, is being saved to the HHA record, PS_INST_CONTROL.sfa_pf_expln_txt. This can be seen on the Institution Application 2019-2020 Page - INST_PARENT_20 and INST_NCPARENT_20.

EXPECTED BEHAVIOR
-----------------------
Expect that if the data is coming from an HHB file - which is the non-custodial parent, that the explanation text will be on the appropriate field in the Non Custodial Parent page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Load HHB file with Explain text
2. Review data


Cause

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In this Document
Symptoms
Cause
Solution
References


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