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E-PORTAL: "My Preferences" In A Clustered Environment, How Does It Work? (Doc ID 2514095.1)

Last updated on NOVEMBER 18, 2019

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, General

ACTUAL BEHAVIOR
---------------
Changing "My preference" for remote content HCM system from Interaction HUB does not reflect setting as expected.

EXPECTED BEHAVIOR
-----------------------
When cluster Unified Navigation is configured, all "My preference" settings should be same for HUB and content providers.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to "My preference" in Interaction HUB
2. Change the Regional settings for Date Format YYMMDD
3. Click save
4. Setting do not take effect for content providers HCM

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to be able to change the "My preference" as needed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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