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Cannot Open/View/Download OnBoarding Documents On iOS Devices (Doc ID 2514722.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

HCM HRMS 9.2

Problem Summary
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Cannot Open/View/Download OnBoarding Documents On iOS Devices

Problem Description
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Several .pdf documents were uploaded to the Configure Documents section of the OnBoarding module.  When an employee tries to view or download these documents from the OnBoarding activity guide in Employee Self Service using an iPhone or iPad, the documents do not open or download.  However, they do open from a PC or Android device.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
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