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Fluid Benefit Enrollment Error: "A SQL Error occurred. Please consult your system log for details" (Doc ID 2515859.1)

Last updated on JANUARY 08, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Logged in to employee self-service to use Fluid Benefits enrollment page for Open Enrollment-clicked the Open Enrollment tile, then clicked on the Review Enrollment push button

The Review Enrollment push button is generating the following error message when it is pushed:
"A SQL Error occurred. Please consult your system log for details"

STEPS
-----------------------
1. Configure the Fluid OE items according to understanding of what is required and using materials from PI 28 posting
document: Fluid_Benefits_Enrollment_Supplemental.doc
2. Create self-service login - ensure the My Benefits Fluid role is part of the employee self-service profile
3. Prepare Open Enrollment - adjust dates so self-service enrollment can occur for OE 19
4. Log in to employee self-service; click on the Open Enrollment tile
5. Click on the Review enrollment pushbutton in the page.

The same error occurs for other Events as well.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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