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E-PORTAL: PeopleSoft WSRP Producer Portlet Links Are Inactive In PeopleSoft WSRP Consumer Side. (Doc ID 2516565.1)

Last updated on OCTOBER 07, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Portal Technology

ACTUAL BEHAVIOR
---------------
Using the CRM FAQ delivered WSRP, customer can not access the content consumed. Links are disabled and do not take customer to the desired content.

EXPECTED BEHAVIOR
-----------------------
WSRP delivered content once consumed with proper configuration should work without issues.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deployed the WSRP delivered FAQ for CRM as a pagelet

2. Consume the FAQ pagelet in Campus PeopleSoft system

3. The FAQ pagelet is displayed in Campus classic Homepage however, links do not work  as expected and spinning wheel is seen then nothing happens.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use delivered WSRP content deployed from CRM application and consumed in Campus Solutions.

Cause

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In this Document
Symptoms
Cause
Solution


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