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EEBP 9.2: Invoice Delivery Options Change At Profile Level Blanks Out Contact Customer Documentation Setup For Document Code INVC (Doc ID 2516697.1)

Last updated on JANUARY 15, 2020

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

It has been detected a system inconsistency when a User manually changes the 'Invoice Delivery Options' settings at the eBill Payment Profile level (Page BI_CONTACT_SS_PHN) from 'Print Copy' to 'Email Notification'. This affects the Contact's configuration for that Customer Documentation (Page CONTACT_ADDTL_INFO), as the Preferred Communication setting defined gets blanked out for the Document Code INVC.

Note that the Preferred Communication field (Record CONTACT_CST_DOC, Field COMM_METHOD) is a required one, and not providing a value would issue the below Error Message when trying to save:

    " Contact's Preferred Communication should not be empty. (5300,137) "

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as User ID VP1 using the EMPLOYEE Portal
    2.- Navigate to: Customers > Contact Information
    3.- Open existing Contact ID EBILL101, under Set ID SHARE
    4.- Click on the Contact Customers link available
    5.- In the Customer tab, click the Documentation link from the row corresponding to Customer ID EBILL101
    6.- On the Documentation section, define the below settings:
              a) Document Code = INCC , Preferred Communication = Email Notification , Number of Copies = 1
              b) Document Code = INVC , Preferred Communication = Standard Mail , Number of Copies = 1
              c) Document Code = INVN , Preferred Communication = Email Only , Number of Copies = 1
              d) Document Code = PRAD , Preferred Communication = Email Only , Number of Copies = 1
    7.- Save the changes
    8.- Log into the FSCM Online Application as User ID VP1 using the CUSTOMER Portal
    9.- Navigate to: eBill Payment > Profile (Page BI_CONTACT_SS_PHN)
    10.- Confirm that at the 'Invoice Delivery Options' section the default option is 'Print Copy'
    11.- Manually select the 'Email Notification' radio-button, and save the changes
    12.- Log into the FSCM Online Application as User ID VP1 using the EMPLOYEE Portal
    13.- Navigate to: Customers > Contact Information
    14.- Open existing Contact ID EBILL101, under Set ID SHARE
    15.- Click on the Contact Customers link available
    16.- In the Customer tab, click the Documentation link from the row corresponding to Customer ID EBILL101
    17.- On the Documentation section, locate the row where Document Code = INVC , and confirm that the Field Preferred Communication is now blank

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.


ACTUAL RESULT:

The Contact Customer Documentation settings for Document Code INVC become corrupted, and this will have an impact when trying to process Invoices for this Customer, and notify the Contact in question.

EXPECTED BEHAVIOR:

The Documentation settings for the Document Code INVC should be correctly configured at all times, being insync with any configuration set up at the eBill Payment Profile level.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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