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E-SEC: Bea.jolt.ServiceException: Invalid Session when attempting to login (Doc ID 2517054.1)

Last updated on DECEMBER 18, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

PT 8.56.07

Users were able to login and navigate throughout the system initially. Then some users started to notice the following error when trying to log into PIA:

CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ServiceException: Invalid Session

The Application Server log shows:
PSAPPSRV.2272 (212) [2019-03-12T09:28:00.087 GetCertificate] - - - (1) Invalid signon time for user PTWEBSERVER@<host>.
PSAPPSRV.2272 (212) [2019-03-12T09:28:00.095 GetCertificate] - - - (1) (NET.346): Failed to execute GetCertificate request

 

This behavior only happened for a portion of the user base. Any users who were assigned the role "PeopleSoft Administrator" were able to login with no problems.

 

STEPS 
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to log in
2. Receive error message:
CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ServiceException: Invalid Session

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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